Charter cable customer service locations

Taking business to a new level.

Spectrum Business® provides a full range of advanced broadband services and solutions to business organizations. These services include Spectrum Business® Internet, Spectrum Business® Phone and Spectrum Business® TV in Digital entertainment programming. All services are delivered over our state-of-the-art network and backed by professional customer service and support from local technicians. We're dedicated to bringing our customers innovative, reliable services and responsive customer care - to help businesses of all sizes succeed today and in the years to come.

The targeted approach.

Spectrum Reach® is the advertising sales division of Charter for businesses. It offers targeted, integrated advertising and promotional solutions for advertisers through national cable networks, Internet advertising, mobile marketing, and events supported by marketing, research and award-winning creative services. With offices in 22 states, Spectrum Reach covers 3 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media, our consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.

Keeping everything connected.

Charter provides services to customers in 25 states, managed by four Regional Offices. Each Regional Office houses key operational functions, including Engineering, Network Operations, Sales and Marketing, Product Deployment, Human Resources, Government Affairs and Communications.

• South Region: Alabama, the Carolinas, Georgia, Louisiana, Mississippi, Tennessee and Virginia
• Central/Pacific Region: Arkansas, Illinois, Minnesota, Missouri, Nebraska, Nevada, Oregon, Washington and Wisconsin
• Northeast Region: Connecticut, Massachusetts, Michigan, New Hampshire, New York and Vermont
• Southwest Region: California, Colorado, Montana, Texas, and Wyoming

The best service solutions.

Charter's Customer Care team provides support 24 hours a day, 365 days a year for our more than 24 million customers. Charter provides extensive training to ensure that our Advisors are knowledgeable and able to provide timely solutions during all customer interactions in a courteous, respectful manner. Our vision is to be the best service company in America. By developing the right culture, establishing the right processes, and selecting the right people, we can deliver an unparalleled customer experience as our customers' trusted advisor. Charter operates eight domestic call centers, staffed by approximately 4, 000 employees doing their very best to provide high-quality service to our valued customers.

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