Charter cable service phone number

What to Expect

The following will help you prepare for a Spectrum technician to visit your home for service(s) installation and service calls.

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Method of Contact

When you set up your installation appointment, we'll ask you how you'd like to get notifications from us. We can give you updates and information by email, text messages and phone calls (message, data and calling rates do apply). You can also call us to change your notification preferences or modify your communication preferences on Spectrum.net.

Important Information

  • You'll get your first notification when you schedule the appointment.
  • For certain types of service calls, you'll need to confirm your appointment. We'll let you know when this is the case and how you can confirm. Failure to confirm could result in the loss of your appointment.
  • If you cancel an appointment, you'll receive confirmation of that cancellation from us.
  • If you choose to receive confirmations via email, you'll need to confirm with a phone call. You can't confirm by replying to the email.
  • You may not opt out of appointment reminders. If you don't choose a preferred method of communication, we'll call you.

Day Before

  • The day before the scheduled service visit, we'll contact you by your preferred method (phone, email, or text).
  • If you prefer to receive a phone call, we'll call you once. If we don't get in touch with you, we'll call you one more time.
  • Our calls are available in English and Spanish. To listen to the message in Spanish, press when prompted.
  • If you confirm your appointment the day before the appointment, we won't contact you the day of the appointment to confirm again.

Day Of

  • If we were not able to confirm your service visit the day before your appointment, you'll hear from us on the day of the appointment.
  • If we need to, we'll make two attempts to try and confirm your appointment on the day of.
  • If you don't confirm your appointment, your service call may be canceled and you'll need to reschedule.
  • After your appointment, you'll be contacted and have an opportunity to rate the service call.
  • You'll also receive notification when your technician is en route to your home. It will let you know the tech's estimated time of arrival.
  • In the unlikely event that your technician is delayed, you'll receive notification letting you know it the tech will be late or if the appointment needs to be rescheduled.
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