Warner cable service

Comcast, Time Warner Cable to testify on customer service issues

A Senate panel will investigate issues related to television providers’ customer service and billing practices at a June hearing where lawmakers will hear from companies including Comcast and Time Warner Cable.

“Consumers in every corner of the country share common experiences about fending for themselves against customer service and billing practices by TV providers that are at best confusing, and at worst deceptive, ” said Sens. Claire McCaskillClaire McCaskill Facebook steps up fight against fake news The Trail 2016: Off the sick bed McCaskill: Trump and Dr. Oz a 'marriage made in heaven' MORE (D-Mo.) and Rob PortmanRob Portman Feehery: Why the GOP will hold the Senate Senate negotiators near deal to fund government WATCH: Rob Portman does chicken dance to celebrate Oktoberfest MORE (R-Ohio) in a statement. The two are the top lawmakers on the Homeland Security investigations subcommittee.

“For more than a year, we have conducted a bipartisan investigation of the largest cable and satellite TV companies, ” they said. “We believe our hearing will be a big step forward for consumers, allowing them to understand how their TV providers really work and make informed decisions about their video service.”

The hearing is set to take place June 23. Witnesses include representatives of Comcast, Time Warner Cable, its new owner Charter Communications, as well as Dish and DirecTV.

McCaskill said on Thursday afternoon she was hoping to bring more transparency to the way the companies handle their customer operations.

“Because they have not been subject to some of the same oversight and regulation, I think it’s been really confusing for consumers, ” said McCaskill.

“Many of the business models in terms of what you pay, when your bill goes up and why, what is that on your bill, what do I have to have, and what’s this tier and what’s that tier. I’ve just gotten an awful lot of complaints from people about pay TV and lack of transparency in the customer relationship.”

See also
Zoom 8x4 Cable Modem plus N300 Wireless Gigabit Router, DOCSIS 3.0, Model 5354, Certified by Comcast XFINITY, Time Warner Cable and Other Service Providers
Personal Computer (Zoom Telephonics)
  • Combines a 343 Mbps DOCSIS 3 cable modem and an N300 Wireless-N router with 4 GigE LAN ports and 2 USB ports.
  • Certified by Comcast XFINITY and Time Warner Cable and other cable services for own-your-own cable modem programs that eliminate modem rental charges that are typically...
  • Built-in high-performance N300 Wi-Fi router simplifies setup while saving space and dual internal antennas help to maximize wireless speed and provide extended range
  • The 343 Mbps maximum download speed is up to eight times faster than DOCSIS 2 cable modems and this 8X4 cable modem is also faster than 4X4 cable modems
  • Two USB ports and a built-in DLNA media server let you plug in a USB Flash drive or hard drive for Network Attached Storage (NAS) and let you store and retrieve...
  • This integrated unit reduces cable and power adapter clutter and eliminates an external wiring connection to increase reliability by eliminating a common source...
  • US based technical support and a two year warranty from Zoom Telephonics in Boston Massachusetts
Related Posts