Astound cable customer service

Wave Broadband 24/7 Support and Service

We know you’re busy, that’s why we created this easy-to-use customer support section with answers to our most commonly-asked questions. Whether you have a quick question, want to, or need how-to instructions, you should find what you need using the links below.

Or, you can send your account questions to our and your technical questions to our . We’re always happy to help!

Issues accessing your Wave provided email?

Check for information about how to update your software and smartphone apps to access your Wave provided email accounts.

Find answers to your questions regarding equipment, remote controls, the i-Guide, parental controls, DVRs, digital cable, HDTV service, and more!

Get help with setting up your home network, configuring your email account, testing your internet speed, and more!

Check out the calling features associated with your plan, find out more about our phone portal, learn how to set up your voicemail, and more!

Zoom 8x4 Cable Modem plus N300 Wireless Gigabit Router, DOCSIS 3.0, Model 5354, Certified by Comcast XFINITY, Time Warner Cable and Other Service Providers
Personal Computer (Zoom Telephonics)
  • Combines a 343 Mbps DOCSIS 3 cable modem and an N300 Wireless-N router with 4 GigE LAN ports and 2 USB ports.
  • Certified by Comcast XFINITY and Time Warner Cable and other cable services for own-your-own cable modem programs that eliminate modem rental charges that are typically...
  • Built-in high-performance N300 Wi-Fi router simplifies setup while saving space and dual internal antennas help to maximize wireless speed and provide extended range
  • The 343 Mbps maximum download speed is up to eight times faster than DOCSIS 2 cable modems and this 8X4 cable modem is also faster than 4X4 cable modems
  • Two USB ports and a built-in DLNA media server let you plug in a USB Flash drive or hard drive for Network Attached Storage (NAS) and let you store and retrieve...
  • This integrated unit reduces cable and power adapter clutter and eliminates an external wiring connection to increase reliability by eliminating a common source...
  • US based technical support and a two year warranty from Zoom Telephonics in Boston Massachusetts
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