Comcast is the largest cable company and home Internet service provider in the United States. Matt Rourke/AP hide caption
toggle caption Matt Rourke/AP
Comcast is the largest cable company and home Internet service provider in the United States.
Matt Rourke/AP
When a customer service call is described as "Kafkaesque" and "hellish, " you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, tedious call that's lit up the Internet, here it is:
"The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone.
"This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question — it was clear the only sufficient answer was 'Okay, please don't disconnect our service after all')."
Comcast says it's very, very sorry. "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize, " the company said in a statement.
"The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."
The reinforcement comes at a key time for Comcast. The call struck a chord with hundreds of thousands of listeners; many commented saying they're hoping Google Fiber enters the market in more cities so consumers have better Internet options.
best real estate crowdfunding websites creativity and entrepreneurship professional training citymapper crowdfunding eduportal cg nic in sustainable development an intrapreneur matterport crunchbase entrepreneurial endeavors africa crowdfunding start up stories syed saddiq crowdfunding seedrs platform crowd note investing online distance learning enterprise car rental airport fine arts course types of social entrepreneurship youcaring fees online training courses supply chain management courses logistics courses crowdfunding padel 20 types of entrepreneurship teacher training enterprise near me crowdfunding mlm companies ma political science crowdfunding blockchain startups business courses free online government certifications sparkcrowdfunding educational management software training erasmus entrepreneur enterprise one way rental daily education higheredjobs pg diploma courses non technical entrepreneur security awareness training entrepreneur media inc startup website skillshare classes jack delosa