Charter cable company customer service

Top 1,221 Complaints and Reviews about Charter Communications

BEWARE OF CHARTER COMMUNICATIONS! A personal note from Steven D. Newton, owner of Performax Elite. At first, the morning of Thursday August 4 seemed like an ordinary one. I woke up and went into my office at PerformaX Elite, where I picked up the phone to do my morning phone. However, on this day, I found that the line was mysteriously dead. I contacted Charter Communications (Spectrum Business), my service provider, to learn that my modem had been reset. I wasn't sure what this meant or why it happened, but the agent reset my phones and told me all of my numbers were operational EXCEPT for my MAIN LINE, 818-953-4444. Thats right. I was told that my PRIMARY NUMBER, the one that my customers had used since 2009, had been given to another provider for some reason. What? How? Are you serious??? These were the immediate words that came out of my mouth.

The way I soon came to understand how this happened, according to Charter, is that a request (a port) came over by AT&T to obtain the number on Tuesday August 2nd. The port was REJECTED, but communication continued between AT&T and Charter to somehow allow the port to continue. (Keep in mind that I knew nothing about this until the number was no longer in the possession of Charter.) I asked my rep to explain how a transaction like this could occur without my consent and even more importantly, why they didn't call me - their CHARTER CUSTOMER - when the port was initially rejected. The response I received from them was that they didn't have to contact me. According to the agent, carriers can communicate to one another and make this type of unilateral decision without ever communicating with the customer.

This didn't make sense to me. When I moved the PerformaX location and ported my number from the carrier Air Spring to Charter, it could not be done without verbal consent from my prior facility. Nevertheless, the Charter rep was now saying that this is standard FCC procedure to not communicate with the customer. He then added that AT&T would, however, also need my Charter account number and pin for the transaction to occur. Knowing that personally it would take me a while to locate my account number if I needed to do so, and that I had no idea where to find my pin, I couldn't understand how another person could have it. I told them to stop the port immediately and the rep said that he'd try. Needless to say, it was too late.

This occurred around 8:45 am Thursday morning the 4th. It is now Tuesday August 9th and my company is nowhere close to having an operating main number. I have have had this number for SIX YEARS, and it is all over my collateral material and my website. In addition, all of my hundreds of patients and referral sources ONLY know of this number. (The additional lines I have for the business are utilized only as a rollover in the case that the main line is busy.) As you can imagine, we have had some quiet and frustrating days since this took place, because our patients can't get in touch with us! It's been terrible and I have felt helpless since.

Reder Men's San Antonio Fans T-Shirt XXXL Black
Apparel ()
  • We offer a mix of 100% Preshrunk Cotton and Poly/Cotton Blends based on availability.
  • Exclusive Reder T-shirt branded tee designed. We use the highest grade plasticol ink and state of the art equipment to ensure vibrant colors and lasting durability.
  • Professionally printed super soft funny and awesome tees. Our lightweight fitted tees are made from ultra soft ringspun cotton to get that comfortable fit and feel...
  • Satisfaction guaranteed! Our tees are slim fit so order a larger shirt if you re between sizes. Larger sizes are available - 3XL - for most designs. If you are unsatisfied...
  • Machine washable (wash inside out in cold water, hang dry). Perfect Christmas gift idea, birthday present or treating yourself to the best graphic shirt.
Oil Painting 'Esquivel Y Suarez De Urbina Antonio Maria Ventura De La Vega Leyendo Una Obra En El Teatro Del Principe 1846 47 ' Printing On High Quality Polyster Canvas , 20 X 28 Inch / 51 X 72 Cm ,the Best Laundry Room Artwork And Home Gallery Art And Gifts Is This High Quality Art Decorative Canvas Prints
Home (GaryBrown)
  • This is a canvas print, named Esquivel y Suarez de Urbina Antonio Maria Ventura de la Vega leyendo una obra en el Teatro del Principe 1846 47 .
  • The canvas print is Not Stretched.
  • The size is 20 x 28 inch / 51 x 72 cm. Your customized sizes are acceptable, please send me emails.
  • The canvas print is made of high quality polyster Canvas, and it will be Hard Paper Tube Packaging.
  • Every artwork is printed on artist-grade canvas with vivid colors and exceptional depth That is For Home Decor
AOLM Manufacturer AOLM Basketball Sport NO.2 Kawhi Party Garden Flag 12*18 Inch
Sports (AOLM Manufacturer)
  • Suitable For Hanging In The Hole (diameter 8-12mm) Hang Lever Does Not Include.
  • By 100% Single Layer Translucent Polyester Fiber.
  • Single Side Printing Arbitrary Pattern.
  • Delivery Time:7-14 Working Days By USPS,First Service Class.
  • Accept Custom.
'Perez Bartolome Guirnalda De Flores Con San Antonio De Padua After 1689 ' Oil Painting, 18 X 24 Inch / 46 X 61 Cm ,printed On High Quality Polyster Canvas ,this High Resolution Art Decorative Canvas Prints Is Perfectly Suitalbe For Powder Room Decor And Home Gallery Art And Gifts
Home (artspoint)
  • Not Framed
  • Picture has 5cm extra white boder at each of the 4 sides.
  • High Definition Giclee canvas printing artwork
  • Actual art print colors may be a slight different from the image in monitors.
  • Wall art for living room, bedroom, kitchen, office, Hotel, dining room, office, bathroom, bar
TRANSCEND 512MB DIMM (64MX64 DIMM /64MX8/CL3)
PC Accessory (TRANSCEND)
  • 512MB DIMM (64MX64 DIMM /64MX8/CL3)
  • RAM Type: Flash memory module. RAM Technology: N/A. RAM / Memory Speed: 400 MHz.
  • RAM Form Factor: SODIMM. RAM CAS Latency ( tCL ): CL3. RAM / Storage Capacity: 512 MB.
  • Exceptional customer service and unparalleled product expertise.
  • Dependability, and durability, the best in the industry.
Related Posts