There are two methods for resetting your modem while troubleshooting. It is recommended that the "Refresh your modem/router" method be completed first. Then, if your modem still will not connect, try the "Reboot your modem/router manually" method.
Refresh your modem/router:
- Locate Activate and Troubleshoot Services on the main screen.
- Select the Troubleshoot tab.
- Select Internet from the "Which service are you having an issue with?" dropdown.
- If you have more than one modem, click the Troubleshoot button for the appropriate modem.
- Select a symptom from the list.
- Select the Reset My modem button.
Reboot your modem/router manually:
- Reset your modem by unplugging the power cable from the modem (and the router if you are using one).
- Wait approximately one minute for the modem to reset.
- Plug in your modem first, and then your router. If you are using a router, allow about two minutes for the router to "sync" (i.e., reconnect) with the modem.
- Wait for lights to stop blinking on the modem (and wireless router if you have one).