Time Warner Cable service Interruption

[UPDATE] Time Warner Cable Outages Are Spiking Across NYC

050916_TimeWarnerCable.jpeg (Getty)

Time Warner Cable is working to address system-wide issues impacting TV, internet and phone service across New York City and, according to the company, "surrounding areas."

TWC confirmed the service issues around 3:20 p.m. The company has yet to respond to our request for comment on the full scope of the outages, or what may have caused them. We will update with any additional information. [See below for update.]

— TWC Help (@TWC_Help), an independent service-interruption tracker that documents complaints by service provider, is showing 2, 179 unique social media complaints as of 3:50 this afternoon. The site's graphing function shows a significant spike in complaints within the last hour.

NYC customers, we are aware of issues concerning all services. Techs are investigating. Services will be restored as soon as possible. ^MR

— TWC Help (@TWC_Help)

In the meantime, complaints are pouring in from businesses, hospitals, freelancers and frustrated would-be HBO streamers, from Harlem to Dutchess County.

— Scott Plik (@NYCPlik1)

Over 1 hour - Busy NYC hospital with no phones. @TWC_Help @TWCBusiness @TWC @TWC_NYNJ

— Brad Reason (@BradReason) — Kara Mahaney (@karabearuh)

No phone or cable television East Village #NY #TimeWarnerCable .. Internet ok for now

— Nafissa Assed (@thisisnafissa) — ✪ A E ✪ (@AuthorAE) — Solomon Chiropractic (@drsol)

And, amusingly:

For our NYC viewers affected by the TWC outage - you can stream NY1 live with no login required here:

— NY1 News (@NY1)

For those using their smartphones to access Twitter (or who are stealing a neighbor’s FIOS WiFi), the TWC Help Twitter account is extremely active at the moment. The company recently tweeted out that, "Local management and technicians are attempting to correct the issue in NYC at this time. Unfortunately, we [have] not be provided with an ETA to correct this issue."

We'll keep you updated. In the meantime, some advice:

— Joe Frank (@darthpepsi)

[UPDATE 10:00 p.m.:] Today's wide-spread service outages were the result of fiber cuts at one of TWC's network providers, according to TWC spokesman Eric Mangan. Service was restored to NYC customers as of 8:45 p.m. on Monday.

"Multiple fiber cuts at one of our network providers are affecting TWC phone and some TV services in the New York City area, " Mangan confirmed around 5:00 p.m. "We are in continual contact with the provider on its repairs and we have restored additional TV networks through our own facilities. We sincerely apologize for any inconvenience this situation has caused our customers."

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