Time Warner Cable New Jersey customers service

Time Warner Cable Business Class in Palisades Park, NJ 07650

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other.Time Warner Cable has a long history of leadership within our industry and has led the way in technical innovation through the use of fiber optics to improve and expand our...

Overall review sentiment

Score 25%

Top 3 sentiment words

customer Count 1 Score 0% Score 25%

Rating distribution

5 stars 0 4 stars 0 3 stars 0 2 stars 0 1 star 2 No rating 0

Customer Service AWFUL

Average Rating

I am military member, always pay via autopay, as I deployed. I called and changed my services w/ timewarner (to min service) while I was deployed. the automatic biling was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and the collections department refused to change their position. they also refused to transfer me to...

worst company ever

Average Rating

Over the past 2 years, I've had many problems with my cable and internet service from Time Warner. The internet goes out on a regular basis, so I have to take 30 minutes out of my day to call, be put on hold, then talked to by the rude customer service representatives. The last straw was when they were crediting my payments to the wrong account, while I'm getting letters saying my account is over due! When I called, they said they had to send me a refund check because they couldn't transfer the money toward my account. I got the check, deposited it, and payed my bill. A week later, they put...

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