Time Warner Cable New York customer service phone

Time Warner Cable Outage In New York City Is Over

Time Warner was responding directly to dispirited customers on Twitter, saying, "There is an area issue affecting all TWC services in your area at this time."

The Time Warner statement did not say that internet service was affected, but Twitter users in the NYC area were reporting that their internet was out.

Mangan told Patch that the vast majority of TWC customers were not experiencing internet problems.

It appeared, from their Twitter conversations with angry customers, that even their own phone systems for customer service were down as well.

"There is a widespread issue in NYC, techs are working to resolve but we have not been provided an estimated time of repair, " the company tweeted to another user.

The problem occurred when cables from fiber-optics provider Level 3 were cut, leaving Time Warner and other major providers with various outages across the Northeast.

A Level 3 spokeswoman said the cables were cut by a third-party construction company.

"Our technicians are on site and working to restore service, " Level 3 spokeswoman Ashley Pritchard said in a statement to Patch. "Ensuring the reliability of our network and communications services is our primary concern. We are dedicated to minimizing impact to our customers. We will continue to provide updates on our progress as we work to resolve this issue.”

Businesses across New York City were reporting being affected by the outages, too.

Our phones are temporarily down due to a large scale Time Warner Cable outage. If you require immediate...

— Plaza Jewish (@PlazaJewish) — Mel's Burger Bar NYC (@MelsBurgerBarNY)

The good news (if you want to call it that): You might be able to pocket a couple bucks off of this if you're willing to put in a little bit of effort.

  1. Login to your account at:
  2. Look for the Chat button on the right side of your screen and select it
  3. What we wrote: “We are writing to request service credits for the service outages on Nov. 30 and Dec. 6.”
  4. What they wrote: “I have applied credit on your account for two days of $8.16. It will be reflected in your next bill.”

The entire process from start to finish took just over five minutes.

And now, tweets about the Time Warner outage in New York City:


"Gucci bags!"


-Canal street during the time warner cable outage

— COMER (@comer310) — Frank Pallotta (@frankpallotta)
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