Time Warner Cable says services have been restored after customers across New York City reported major issues with cable and phone services Monday afternoon.
"We have restored services to our NYC customers, " Time Warner spokesman Eric Mangan said in an email at about 9 p.m., adding that repairs were "well under way."
The cable giant, which supplies services to the five boroughs and several surround areas had tweeted Monday afternoon that there were "issues concerning all services" at about 3 p.m.
NYC customers, we are aware of issues concerning all services. Techs are investigating. Services will be restored as soon as possible. ^MR
— TWC Help (@TWC_Help)Mangan said that fiber cuts at a network provider caused the outages to phone and TV services, and that the cut also affected other providers.
"We are in continual contact with the provider on its repairs and we have restored additional TV networks through our own facilities, " Mangan said earlier in the evening. "We sincerely apologize for any inconvenience this situation has caused our customers."
The company said that most internet service customers were not affected by the outages.
A spokeswoman for Internet service provider Level 3 Communications said on Tuesday that the disruptions were caused by third-party construction projects near Philadelphia and near Cambridge, Massachusetts.
Cox Communications said that services in Connecticut, Massachusetts and Rhode Island were also affevted by the cut.
Service outages appeared to span from residential accounts to business services, according to tweets from users seeking help. Users reported outages from across the city and in parts of the Hudson Valley.
— Darkside Records (@DarksideRecordz)
Anyone else around UWS/Harlem having issues w/ Time Warner Cable service? Just trying to see if my outage is a neighborhood-wide issue.
— Tomris Laffly (@TomiLaffly) None of my 3 services are working. I get busy signal from cust serv from home/cell. When will midtown NYC be back up? Credits??— Scott Plik (@NYCPlik1) - IT'S NOT JUST NYC-IT'S HUDSON VALLEY AREA NEAR MIDDLETOWN. PHONES & TV R OUT. YOUR PH # IS DEAD. YOUR WEBSITE CAN'T BE ACCESSED.— ✪ A E ✪ (@AuthorAE)
