Cancel Comcast cable service

How to Cancel Comcast in 5 Steps

One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. Whether you’re returning a modem, digital adaptors, or even a remote, Comcast will charge you if you don’t return it the way they want. Unreturned equipment fees are the bane of any Comcast cord-cutter. And they would much rather charge you than have that old remote back. There are countless stories online to back that up.

First things first, ask Comcast what equipment they have on file as you owning and write it down. Write down the serial numbers they have on file. If you listened to us, you probably already bought your own modem but beware. One of Comcast’s favorite tricks is to have unreturned equipment on the account. You may have forgotten that last year they signed you up with “free” TV service that came with a digital adaptor you put in the back of a closet somewhere. Once you have a list of everything you need back, document, document, document.
You can return equipment one of three ways: in a prepaid box, at a Comcast store, or at a UPS store. Take photos of all the equipment, including serial numbers. If you’re putting them in a box to send back, take photos of them in the box. If you’re taking them to a Comcast store, you can find one here and then take a picture of them on the counter. If you’re dropping them at a UPS store, take a picture. No matter what, get a receipt. Then, take a photo of the receipt. Keep records of everything. There’s a good chance that they mess something up and the only way to contest it is evidence. Get them to send you emails about the cancellation, get them to give you a tracking number, have someone at the Comcast store give you their ID number. The more evidence you have, the better. That brings us to the final step: confirming everything went through correctly.

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