Customer service for Time Warner Cable

Find out about the IPv6 transition

Residential customers who have a TWC-provided WiFi-enabled Internet modem will automatically have IPv6 enabled when it’s available in their service area. A reboot of your equipment may be required to fully enable IPv6 in your home network.

Many residential subscribers who have a TWC-provided cable modem automatically will have IPv6 enabled when it is available in their service area. However, to use IPv6 in your home, any equipment that is directly connected to the modem (e.g., a router) must also support IPv6. A reboot of your equipment may be required.

Customers who provide their own cable modem should ensure that they are using one from TWC’s compatible list. Customers who provide their own home router should look for those devices that support IPv6.

Customers should ensure that any computers connected to their network are running recent versions of Windows (Vista, 7, 8), Mac OS (10.7+) or Linux/Unix, and have all of the latest updates applied.

When purchasing new “Internet connected” devices, such as video streaming devices, IP Cameras, sensors, and gaming consoles, you should confirm with the manufacturer that the device is IPv6-capable.

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