Verizon Cable customer service

Verizon Fios TV Customer Service and Support

Answer: Sleep Timer is a feature that puts your Set Top Box into Standby mode when it is not in use.
The Set Top Box audio and video will be turned off and you will see the Verizon screensaver.

Your Set Top Box will enter Standby mode when:
• Your Set Top Box is inactive for the period of time dictated by your Sleep Timer setting. You may set the Sleep Timer by going to Menu, Settings, Set Top Box, Sleep Timer

• You press the power button on your Set Top Box or the power button for the Set Top Box on your remote control. An alert will appear on your TV screen five minutes before going into Standby mode. If you are watching TV when the alert appears, you may continue watching TV by selecting OK.

Question: What is Standby mode?

Answer: Standby mode is available on all Set Top Box models.
Standby mode turns off the audio and video outputs of your Set Top Box. You will see the Verizon screensaver.

You may enter Standby mode by pressing the power button on your Set Top Box or the power button for the Set Top Box on your remote control.

Your Set Top Box may also enter Standby mode after reaching the period of inactivity set by the Sleep Timer setting.

You can exit Standby mode by pressing the power button on your Set Top Box or the STB power button on your remote control.

Question: How do I adjust my Set Top Box Sleep Timer?

Answer: Your Sleep Timer setting triggers Standby Mode. The default setting is 4 hours, but you may adjust the period of inactivity triggering Standby Mode by going to the Main Menu, Settings, Set Top Box, Sleep Timer. There you can select the desired inactivity time that triggers Standby mode or set it to Never. Your Set Top Box can always be put into Standby mode if you press the power button on your Set Top Box or the power button for the Set Top Box on your remote control.

Question: Why does my TV stay on when my Set Top Box is in Standby mode?

Answer: Standby Mode is designed to only impact your Set Top Box and not your TV. Many TVs or other electronic items offer similar sleep timers. Please refer to your manufacturer’s instructions.

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