(Mark Lennihan/AP)
Massive service outages across the city and into the Hudson Valley left Time Warner scrambling Monday to placate customers who lost their connectivity thanks to a severed fiber cable.
Cable TV, internet and phone service dropped around 2:45 p.m., the company said.
Service was restored around 6:30 p.m., the company said.
The outages hit most of Manhattan and parts of the outer boroughs and even extended into upstate New York.
Time Warner also said that it’s call center was hit by the outage — meaning customers couldn’t use the 800 number to get update information.
“Multiple fiber cuts at one of our network providers are affecting TWC phone and some TV services in the New York City area, " said Time Warner Cable spokesman Eric Mangan before outage was repaired.
“We sincerely apologize for any inconvenience this situation has caused our customers, ” he added.
The interruption came from a cut to fiber cable maintained by a third-party company known as Level 3.
A spokeswoman for the company said the disruptions in the Level 3 network affected customers across the Northeast.
Many irritated Time Warner Cable customers spent the afternoon tweeting requests for credits on their bills.
“Will we be getting a bill credit for today?” asked Jonathan Cordell.
“My business has been unable to accept or take orders since 3pm today! Who is responsible for the loss of income?” said Victor Panwala.
