Time Warner cable customer service number

Enjoy more than a dozen features with your TWC Phone service

Time Warner Cable introduces Peace & Quiet, a series of call privacy settings that you control via VoiceZone®. Here’s an overview of each privacy setting:

Call Blocker Accept
Receive calls only from people you specify. Select up to 30 specific phone numbers from which to receive calls. Calls from phone numbers not contained on your list will receive a message saying: “The party you are calling is not accepting calls at this time.” Blocked callers will not appear on Caller ID, will not be forwarded to another number and will not go to Voicemail. Note: When this feature is enabled, incoming calls from 9-1-1 operators and other emergency services will be blocked.

Call Blocker Basic / Call Blocker Plus
You may select either Call Blocker Basic or Call Blocker Plus but not both. Activate using *77 on your phone.

  • With Call Blocker Basic, you can block calls from people who hide their Caller ID information. Most phone systems (including TWC Phone) allow customers to hide their caller-ID legitimately using their system settings. Callers will hear a message explaining why the call has been rejected.
  • With Call Blocker Plus, you can block calls from people who “spoof” their caller ID. A growing number of telemarketers and scammers try to reach our customers by using a false caller ID (“spoofing”) or sometimes no Caller ID information at all to get past defenses like Call Blocker Basic. Call Blocker Plus will intercept these calls. Callers will hear a message explaining why the call has been rejected. Please note that this setting may block some legitimate calls, such as incoming international long distance.

Call Blocker Select
Select up to 30 specific phone numbers to block. Callers on the blocked list will hear a message saying "The party you are calling is not accepting calls at this time." Blocked callers will not appear on Caller ID, will not be forwarded to another number, will not go to Voicemail and will not show up on your Caller ID.

Nomorobo
Nomorobo (“no more robots”) is a popular free third-party service that blocks calls from known illegal telemarketers and robocallers. TWC makes it easy for its customers to set up Nomorobo from VoiceZone®. With Nomorobo activated, your phone will automatically hang up any call from a number on its list of known robocallers, usually after one ring.

Outbound Call ID Blocking
Do not send Caller ID info when making a call. When Outbound Call ID Blocking is on, unblock your Caller ID for an individual call by dialing *82. When Outbound Call ID Blocking is off, block your Caller ID for an individual call by dialing *67.

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