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(Mark Lennihan/AP) Massive service outages across the city and into the Hudson Valley left Time Warner scrambling Monday to placate customers who lost their connectivity…
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Customer service is supposed to be, well, about service. But a call recorded by former Engadget editor Ryan Block and his wife, video host Veronica Belmont, with…
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In early 1, the Seattle City Council held numerous public hearings and received many comments about cable services. You told us that you wanted better service…
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–Time Warner Cable (TWC) customers in the San Antonio area will soon benefit from major enhancements that will transform their service as they know it today. This…
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$300 AT&T Reward Card: Offer for current residential customers who transfer their existing U-verse® TV plan (U-family or higher) to another eligible service…
Customer service for Time Warner Cable
Residential customers who have a TWC-provided WiFi-enabled Internet modem will automatically have IPv6 enabled when it’s available in their service area. A reboot…
Does Time Warner Cable service my area
– Time Warner Cable (TWC) continues to reinvent the in-home service appointment experience with the introduction of TWC TechTracker™, a tool that takes all the guesswork…
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Local public, education, and government channels are included with most TV packages but may not be shown as such within the online channel grid. Programming is subject…
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Time Warner Cable pens an open letter of apology, but is it enough? Cable companies in the US have a reputation for providing resoundingly bad customer service…
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Time Warner Cable and its new owner, Charter Communications, have consistently failed to provide refunds to customers who the cable companies knew were being overcharged…
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By of the Journal Sentinel An acquisition of Time Warner Cable by Charter Communications could result in faster Internet speeds and more program choices for consumers…
No contract Cable TV service
In order to entice more customers to sign up for cable and satellite TV, some providers are now offering no-contract service plans. It s a strategy that proved to…
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National Survey of Small Business Owners Reveals Biggest Technology Challenges and Trends Facing One of the Most Important Segments of American Business Time Warner…
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When Phil Blum was selected to lead the social media arm of TWC s customer care operations in 2010, the company was unsure of the value of assigning customer service…
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Comcast and Time Warner claim a merger won’t create a monopoly because they don’t currently compete anyway. In fact, no one in the cable industry competes — which…
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Time Warner Cable Portland Maine customers service
David Hedrick recently got a big price break on his Time Warner Cable bill. But rather than being pleased, he’s upset. And he’s not the only one. Despite growing…